The APDH hotline in Arabic and French is easily accessible and requests are handled with the greatest confidentiality. This service allows us to respond to anyone who has a specific question about their rights and duties and/or needs advice about their personal situation.
By calling us, our users can also obtain useful information on the resources offered by different local or national institutions to help them. Our telephone hotline offers listening, support, making appointments and even directing you to the appropriate services.
Telephone reception / Making an Appointment
Hours of operation are: Monday from 2 p.m. to 5 p.m. and Thursday from 10 a.m. to 1 p.m. Telephone: 022 788 32 73. You can write to us at the email address: contact@apdh.ch
Confidential and free consultation
Individualized interviews and support
The APDH welcomes its users by appointment in order to offer them individualized interviews in a neutral space, namely our premises. These interviews offer personalized, in-depth support appropriate to the issue that the migrant wishes to address.
We also accompany people who ask us to their meetings with Geneva institutions in order to offer them the opportunity to fully understand what is being discussed and thus guarantee their right to information. The main services offered by the office are as follows:
- Legal consultations: legal advice, information on asylum procedures and laws concerning refugees as well as on various letters concerning asylum, support in legal procedures by explaining and translating documents, administrative support, drafting appeals and letters as well as providing guidance to the competent institutions.
- Administrative consultations: administrative advice, support in administrative procedures, explanation of forms to complete and assistance in drafting letters, appeals or any other administrative procedures as well as the translation of various documents.
- Professional integration: information and explanation on the possibilities of training and validation of diplomas, orientation to the state institutions in charge of training. The APDH explains and supports users in developing an application file.
- Prevention of violence: prevention of violence (state, domestic, sexual, generational conflicts linked to religion, traditions and local customs, etc.), in-depth consultations and support in legal and administrative procedures linked to domestic violence.
- Referral to other institutions: we refer people to other associations, institutions, etc. by making an appointment and or providing on-site support.
- Conflict management: explanation of the functioning of state institutions and awareness of the significant workload incumbent on them in order to ease possible tensions, particularly with social workers at the General Hospice, prevention of intercultural misunderstandings and discrimination, awareness raising racism etc.
- Gender issues: advice, support and guidance regarding procedures related to the themes of harassment, women's rights, forced marriage, sexuality, children's education, etc.
- Social support: information on existing resources and support in the procedures and distribution of social vouchers in agreement with various organizations such as Colis du Cœur, Caritas, Vet' shop or the social service of the Solidarity Grocery of the Islamic Water Center -lively, etc.
